Refund policy

At Brusora, we want you to feel confident when ordering from our store. If your purchase does not work out as expected, eligible products may be returned within 30 days under the terms described below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with any included accessories or components where applicable.

Brusora provides free returns for eligible products accepted under this policy.

Starting a Return

To request a return, contact:

support@brusora.cyou

Please provide:

Your order number
The email address associated with your order
The product you would like to return
A short explanation of the reason for your request
Photos where relevant, particularly for damaged, defective, or incorrect products

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send products back without first contacting us.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Providing clear photographs of the item and packaging may help us assess the issue more quickly.

When a claim is approved, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The amount of time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Brusora cannot control processing times imposed by third-party financial institutions.

Exchanges

If you would like a different product, please contact our customer support team. Depending on product availability and the circumstances of your request, we will provide available options.