Shipping policy
Thank you for shopping with Brusora. We aim to make ordering art supplies simple and accessible wherever your creativity takes you.
Free Worldwide Shipping
Brusora provides free standard shipping worldwide on orders placed through our store.
Customers are not charged a standard shipping fee for eligible orders.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–14 days
The delivery period is an estimate rather than a guaranteed arrival date.
Actual delivery times can vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, local postal services, and other circumstances outside our reasonable control.
Order Processing
Orders may require processing before they are transferred to the applicable shipping carrier.
Once your order has entered the shipping process, available tracking or shipment information may be provided where supported by the carrier.
Please allow time for tracking information to update after shipment.
International Orders
We ship internationally to supported destinations.
International shipments may be subject to customs inspections or local import requirements. Customs processing can occasionally extend delivery times.
Customers are responsible for ensuring that products ordered from our store can legally be imported into their destination country.
Where duties, taxes, or other government charges apply, responsibility will be determined according to applicable law and the information presented during the purchasing process.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information during checkout.
If you notice an error in your shipping address, contact us at support@brusora.cyou as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Delayed Orders
If your order has not arrived within the expected timeframe, please contact us with your order number.
We will review the available shipping information and help determine the appropriate next step.
Lost or Damaged Packages
If your package appears to have been lost during transit or arrives damaged, please contact our support team.
Photos of damaged packaging and products may be requested to help us evaluate a claim.
Contact
For shipping assistance:
Email: support@brusora.cyou
Phone: +1 716-799-4349
Address: 15 Chestnut Stump, Fort Salonga, New York, United States